Privacy Policy – Domestic Bliss-SA

Effective Date: 01 October 2025
Last Updated: 04 October 2025

Domestic Bliss-SA (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

1. 📋 What Information We Collect

We may collect and process the following personal information:

• Full name, ID/passport number, contact details
• Medical information (for Section 21 prescription support)
• Membership details and club participation
• Usage data from our website and digital platforms
• Communication records (emails, messages, queries)

2. 🎯 Purpose of Collection

We collect personal information to:

• Facilitate membership and club operations
• Assist with Section 21 prescription support and telehealth services
• Ensure legal compliance with cannabis regulations
• Improve user experience and website functionality
• Communicate updates, events, and educational content

3. 🔒 Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include:

• Secure servers and encrypted communications
• Access controls and staff confidentiality agreements
• Regular data audits and compliance reviews

4. 🤝 Sharing of Information

We do not sell or share your personal information with third parties, except:

• With your consent
• To comply with legal obligations
• To support Section 21 applications via licensed medical professionals
• With service providers who assist in operating our platform (under strict confidentiality)

5. 🌍 Cross-Border Transfers

Where necessary, your data may be transferred outside South Africa, but only to jurisdictions with adequate data protection laws or under binding agreements that ensure POPIA compliance.

6. 🧾 Your Rights

Under POPIA, you have the right to:

• Access and correct your personal information
• Object to processing or request deletion
• Lodge a complaint with the Information Regulator (www.inforegulator.org.za)

7. 📞 Contact Us

For privacy-related queries, data access requests, or complaints, contact:

Domestic Bliss-SA Privacy Officer
Email: info@domesticbliss-sa.com