Privacy Policy – Domestic Bliss-SA

Effective Date: 01 October 2025
Last Updated: 04 October 2025

Domestic Bliss-SA (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

1. What Information We Collect

We may collect and process the following personal information:

• Full name, ID/passport number, contact details
• Medical information (for Section 21 prescription support)
• Membership details and club participation
• Usage data from our website and digital platforms
• Communication records (emails, messages, queries)

2. Purpose of Collection

We collect personal information to:

• Facilitate membership and club operations
• Assist with Section 21 prescription support and telehealth services
• Ensure legal compliance with cannabis regulations
• Improve user experience and website functionality
• Communicate updates, events, and educational content

3. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include:

• Secure servers and encrypted communications
• Access controls and staff confidentiality agreements
• Regular data audits and compliance reviews

4. Sharing of Information

We do not sell or share your personal information with third parties, except:

• With your consent
• To comply with legal obligations
• To support Section 21 applications via licensed medical professionals
• With service providers who assist in operating our platform (under strict confidentiality)

5. Cross-Border Transfers

Where necessary, your data may be transferred outside South Africa, but only to jurisdictions with adequate data protection laws or under binding agreements that ensure POPIA compliance.

6. Your Rights

Under POPIA, you have the right to:

• Access and correct your personal information
• Object to processing or request deletion
• Lodge a complaint with the Information Regulator (www.inforegulator.org.za)

7. Contact Us

For privacy-related queries, data access requests, or complaints, contact:

 

Domestic Bliss-SA Privacy Officer

Email: info@domesticbliss-sa.com